Emotional Intelligence (EI) is the ability to identify one’s own emotions and the emotions of others and to use this understanding to guide one’s thinking and actions. EI refers to being aware of one’s own and others’ feelings and acting accordingly and in line with our goals and desired outcomes. The evidence that EI is a better predictor of success than IQ, has been clearly established over the last few years. Being aware of our emotions and being able to manage them is a critical skill, not only in one’s personal life but also at work and when managing people.
Please get in touch to find out more and arrange a complimentary Discovery Session
This course is about understanding how emotions affect work performance and relationships in the workplace. Participants go through a journey of discovery about themselves and about how to recognise and manage emotions in others. The short video on the right shows what Emotional Intelligence is and the framework we follow during the training.
Learning Outcomes
Upon completion of this learning space participants will:
- Be more aware of their own emotions and their patterns of behaviour
- Identify their emotional strengths and areas for development
- Become more aware of the emotions of others and how to respond effectively
- Demonstrate empathy by active listening and asking powerful questions
- Demonstrate the attributes of an emotionally intelligent leader
- Lead with a more courageous and authentic leadership style
- Build and maintain an emotionally intelligent team
Content Outline - Day 1
What is Emotional Intelligence?
- The difference between IQ and EI
- Exploring our multiple intelligence
- Understanding the brain
- Emotional Intelligence defined
- The dimensions of EI
- Two view points about EI
Self-Awareness
- Understanding our emotions
- The link between emotions, thoughts and behaviours
- Accurate self-assessment
- Determining your strengths and areas for development
- Self-awareness strategies
- Increasing self-motivation
Self-Management
- Regulating our emotions
- Assertive and negative emotions
- The reactive model
- Understanding patterns of behaviour
- Disrupting unhelpful thought processes
Content Outline - Day 2
Social Awareness
- Recognising emotions in others
- The Johari Window
- Recognising and valuing the emotions of others
Relationship Management
- Expressing authentic thoughts and feelings
- Leveraging active listening techniques
- Responding thoughtfully to difficult people
- Influencing and motivating others
- Building empathic relationships
- The difference between empathy, sympathy and apathy
- The difference between guilt and blame
Leading with EI
- The power of vulnerability
- Listening to shame
- Leading with courage
- The path to authenticity
Building an Emotionally Intelligent Team
- Facilitating emotional honesty and trust
- Fostering employee engagement and morale
- Handling strong emotional reactions
- Motivating others through authentic leadership
Resources
Harvard Business Review – Articles on Emotional Intelligence
Duration
Expanding Leadership is our flagship programme and the full version has a duration of five days. Shorter versions are also available depending on client needs.
