This course gives participants a thorough overview of the management process. It covers both technical and personal development skills. At the end of this business management course, participants will leave with a thorough understanding of what good management skills look like, and how to apply them to get the best from others.
Please get in touch to find out more and arrange a complimentary Discovery Session
Practical, not theoretical: Tools and Techniques
Your people gain the key skills, best practices and behaviours of effective managers as well as powerful techniques for getting the best out of their teams. They build a blueprint for personal success using proven management models and they are provided with a wide range of tools and techniques to help them manage this effectively.
Learning Outcomes
By the end of the session participants and the team will:
- Have a clear understanding of the roles and responsibilities of a manager
- Be able to plan, organise and delegate work to individuals and teams
- Develop their understanding of the critical skills that make a successful manager
- Be able to apply management frameworks to manage their work effectively
- Be able to communicate, motivate and empower their team
- Identify their own strengths and the strengths of their team members
- Have and clear understanding on how to best provide and receive feedback
- Apply advanced management skills and techniques to deliver results
Content Outline
Transitioning to Management
- From expert to manager
- The role of a manager
- Management vs Leadership
The Management Process
- The management process
- Planning, organising and scheduling work
- Directing, delegating and supervising
- Tracking and measuring results
- The management trade-off
- Management models
- Management styles
Management Skills
- Decision making
- The art of delegation
- Problem solving skills
- Emotional Intelligence
- Handling bias and diversity
Managing People
- Performance Management
- Creating accountability
- Creating trust
- Motivating others
- Identifying strengths
- Offering and receiving feedback
Advanced Management
- Stakeholder Management
- Negotiation Skills
- Managing Conflict
- Managing Change
